SoftCube Systems Limited ("the Company", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data. We encourage you to read this policy carefully to understand your rights and how we handle your information.

1. Our Commitment

We respect your privacy rights and are committed to strictly complying with the Hong Kong Personal Data (Privacy) Ordinance ("the Ordinance") and other applicable laws to safeguard your personal data. We adhere to the principle of data minimization, collecting only personal data that we consider relevant and necessary for our business operations.

2. Types of Data Collected

SoftCube Systems Limited may collect the following types of personal data:

• Identification data: Name, gender, date of birth, ID number (if applicable), phone number, email address.
• Company information: Customer company name, customer company address, your position, department.
• Administrative records: Administrative records containing personal data, such as contracts, invoices, orders, service requests, etc.
• Technical data: Data collected through our website, cookies, and social media, such as your IP address, browser type, operating system, device identifier, browsing behavior, etc.
• Financial information: Payment methods, credit card information (if applicable, used only for transaction purposes).
• Preferences: Your product and service preferences, communication preferences, etc.

3. Purposes of Data Use

The main purposes for which SoftCube Systems Limited collects personal data are as follows:

a) Business Operations:
• Providing services, goods, and technical support
• Opening, maintaining, and terminating accounts
• Developing and providing value-added services
• Processing payments and invoices
• Responding to and following up on customer inquiries
• Conducting customer satisfaction surveys
• Research and product development
• Marketing activities and personalized recommendations

b) Human Resources Management:
• Recruitment, interview evaluation, background checks
• Employment, compensation management, performance evaluation
• Attendance management
• Training and career development
• Employment termination process

c) Other Records:
• Business partner relationship management
• Visitor registration and management
• Public relations maintenance

d) Legal Compliance:
• Fulfilling our legal obligations
• Establishing or exercising our legal rights
• Preventing fraud and other illegal activities

To properly provide services, we will need to use your personal data to provide you with the above-mentioned services. We may also need to use your personal data to fulfill our legal obligations and establish or exercise our legal rights.

4. Methods of Data Collection

SoftCube Systems Limited collects your personal data through the following methods:

• Direct provision: When you register an account, purchase products or services, participate in surveys, or contact us
• Automatic collection: When you use our website, applications, or other digital platforms
• Third-party sources: Such as business partners, social media platforms, or public databases (where legally permitted)
• Indirect collection: Through your interactions with us, such as customer service call records, email correspondence, etc.

5. Data Security

We highly value the security of your personal data and have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Using industry-standard encryption technology for transmitting and storing sensitive data
• Implementing strict access controls and multi-factor authentication mechanisms
• Conducting regular security audits, vulnerability scans, and penetration tests
• Providing comprehensive data protection training and awareness education for employees
• Developing and maintaining data breach response plans
• Implementing physical security measures such as secure storage facilities and access restrictions

6. Your Rights

Under the Ordinance and other applicable data protection laws, you have the following rights:

• Right of access: You have the right to request access to your personal data held by us
• Right of correction: You have the right to request correction of inaccurate data
• Right of erasure: In certain circumstances, you have the right to request deletion of your personal data
• Right to restrict processing: You can request a limitation on our processing of your data
• Right to data portability: You have the right to receive your data in a structured, commonly used, and machine-readable format
• Right to object: You have the right to object to our processing of your personal data, especially for direct marketing purposes

To exercise these rights, please send an email to: info@softcube.com.hk , and contact our Data Protection Officer.

7. Use of Cookies

Our website uses cookies and similar technologies to improve user experience, analyze website traffic, and store your personal preferences. These text files are placed in your web browser and do not disclose your personal data to us.

We use the following types of cookies:

• Necessary cookies: Essential for the normal operation of the website
• Functional cookies: Remember your preferences to provide a personalized experience
• Analytical cookies: Help us understand how visitors use our website
• Advertising cookies: Used to deliver relevant advertisements and measure their effectiveness

You can control or disable cookies through your browser settings, but this may affect the use of certain features. We recommend keeping cookies enabled for the best website experience.

8. Data Sharing

We may share your personal data with the following third parties:

• Service providers: Suppliers providing IT, data storage, payment processing, and other services
• Marketing partners: Such as Google, Facebook, etc., for providing personalized advertisements and analyzing market trends
• Hardware suppliers: We may share your data with hardware suppliers in the process of providing services or goods
• Legal advisors and regulatory bodies: When legally required or to protect our legitimate interests
• Potential buyers or investors: In the case of company mergers, restructuring, or other corporate transactions

We ensure that all third parties comply with strict data protection standards and only use your data to the extent necessary.

9. Direct Marketing

We may use your personal data to promote and market our products and services to you through direct marketing. If you do not wish to receive such promotional information, you can opt-out at any time via email or on our website.

10. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Once the data is no longer needed, we will securely delete or anonymize it.

11. Policy Updates

We regularly review and update this Privacy Policy to reflect changes in our practices and legal requirements. We encourage you to periodically review this Privacy Policy to ensure you are aware of the latest version. For significant changes, we will notify you via our website or by contacting you directly.

12. Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, please contact our Data Protection Officer:

• Address: Unit I, 11/F, MG Tower, 133 Hoi Bun Road, Kwun Tong
• Phone: 3977 3900
• Email:info@softcube.com.hk

We are committed to responding to your inquiry within 7 working days of receipt.

This Privacy Policy was last updated on: October , 2024